COMPLIANCE & PRIVACY POLICY
Last updated: November 2025
Welcome to Léonce & Co (“we”, “our”, “us”). We’re a UK-based jewellery business run as a sole trader, and we care deeply about protecting your privacy and keeping your information safe. This policy explains how we collect, use, and protect your personal data when you use www.leonceandco.com.
1. Who We Are
Léonce & Co is a UK sole trader business.
Address: PO Box 11436, Hucknall, NG15 5GF
Email: sales@leonceandco.com
We are the “data controller” of any personal information you share with us, meaning we decide how and why it’s used.
2. Information We Collect
We collect only the information we need to process your order or improve your experience:
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Your name, address, and email address (for order fulfilment and shipping updates)
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Technical data like your browser type, device, and site usage patterns (through cookies and Google Analytics)
We do not collect or store your payment details.
All payments are handled securely through Wix Payments, Google Pay, Apply Pay and PayPal.
3. How We Use Your Information
We use your information to process and deliver your orders, send updates, improve our website, and comply with legal obligations. We do not sell or rent your data.
4. Cookies and Analytics
Our website uses cookies and Google Analytics to understand how visitors use it. All analytics data is anonymous.
5. Sharing Your Information
We share data only with trusted third parties such as delivery companies, payment providers and hosting providers.
6. Data Storage and Security
Your data is stored securely and retained for up to 7 years for legal purposes.
7. Your Rights
You may access, correct, or request deletion of your data by emailing sales@leonceandco.com.
Complaints can be made to the ICO at www.ico.org.uk.
8. Changes to This Policy
We may update this policy from time to time.
9. Contact Us
Léonce & Co, PO Box 11436, Hucknall, NG15 5GF
Email: sales@leonceandco.com
COOKIE POLICY
Last updated: November 2025
1. What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help the site function and improve your experience.
2. Types of Cookies We Use
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Essential cookies: required for checkout and site operation.
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Analytics cookies: Google Analytics helps us understand how visitors use our site.
3. Managing Cookies
You can block or delete cookies in your browser settings, but some parts of the site may not work properly.
4. Third-Party Cookies
We use Google Analytics and PayPal, which have their own cookie policies.
5. Contact
Email: sales@leonceandco.com
TERMS & CONDITIONS
Last updated: November 2025
1. Who We Are
Léonce & Co is a UK-based sole trader selling jewellery.
Email: sales@leonceandco.com
2. Orders
A contract is formed once payment is accepted and your order is dispatched.
3. Prices & Payment
All prices are in GBP (£) and payments are processed securely via Wix Payments, Google Pay, Apple Pay and PayPal.
4. Shipping
See our Shipping Policy for details.
5. Returns & Refunds
See our Returns & Refunds Policy for details.
6. Product Information
Handmade jewellery may vary slightly from images.
7. Privacy & Cookies
See our Privacy Policy and Cookie Policy.
8. Governing Law
These terms are governed by English law.
RETURNS & REFUNDS POLICY
Last updated: November 2025
1. Returns
You can return most items within 14 days. Contact sales@leonceandco.com before returning.
2. Items That Can’t Be Returned
Earrings and custom jewellery, unless faulty.
3. Refunds
Processed within 5–10 working days via the same form of payment.
4. Damaged or Faulty Items
Contact us within 7 days with photos for replacement or refund.
5. Return Postage
Customer pays return postage unless item is faulty.
SHIPPING POLICY
Last updated: November 2025
1. Processing Time
Orders ship within 1–3 working days.
2. Delivery Times
UK: 2–5 working days.
3. Tracking
Provided where applicable.
4. Customs
Buyers are responsible for import duties.
5. Lost Parcels
Contact sales@leonceandco.com if your parcel hasn’t arrived.
FAQ
Do you ship internationally?
No, not currently.
How long will my order take?
UK: 2–5 working days.
Can I return or exchange an item?
Yes, within 14 days (except earrings or custom items).
Is payment secure?
Yes, handled via Wix Payments, Google Pay, Apple Pay and PayPal.
Contact:
sales@leonceandco.com
Léonce & Co, PO Box 11436, Hucknall, NG15 5GF
PAYMENT METHODS
Credit / Debit Cards
Apple Pay
Google Pay
PAYPAL
Offline Payments